Frequently Asked Questions:
Q: Are your towels made from sustainable materials?
A: Yes, we are committed to sustainability, and our towels are made from eco-friendly materials such as organic cotton and bamboo fibers.
Q: Do you offer different sizes of bedsheets?
A: Yes, our bedsheets come in various sizes, including twin, full, queen, and king, to fit different mattress dimensions.
Q: Are your socks suitable for sensitive skin?
A: Absolutely! Our socks are made from soft and gentle materials, making them suitable for even the most sensitive skin types.
Q: How do I care for my towels to maintain their softness?
A: We recommend washing your towels in warm water with mild detergent and avoiding the use of fabric softeners, as they can reduce absorbency.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the continental United States.
Q: Can I return or exchange my purchase if I'm not satisfied?
A: Yes, we have a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, simply contact us, and we'll assist you with the process.
Q: Do your bedsheets come with matching pillowcases?
A: Yes, most of our bedsheets come with matching pillowcases for a coordinated look.
Q: Are your products ethically manufactured?
A: Absolutely. We work closely with our manufacturing partners to ensure fair labor practices and ethical production standards.
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer discounts for bulk orders. Please contact us at renewfibers@gmail.com for more information.
Q: Can I track my order once it's been shipped?
A: Yes, you will receive a tracking number via email once your order has been shipped.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for an additional fee. Simply select the gift wrapping option at checkout.
Q: How long does it take to process and ship orders?
A: Orders are typically processed and shipped within 1-2 business days.
Q: Do your towels come with a warranty?
A: Yes, our towels come with a satisfaction guarantee. If you're not completely satisfied with your purchase, please let us know, and we'll make it right.
Q: Are your products available for international shipping?
A: Currently, we only offer shipping within the United States, but we're working on expanding our shipping options in the future.
Q: Can I cancel my order after it's been placed?
A: Orders can be canceled within 24 hours of placement. Please contact us as soon as possible if you need to cancel your order.
Q: What is your return policy?
At Renewfibres, we offer hassle-free returns within 30 days of purchase for socks, bed sheets, and towels. Items must be unused, unwashed, and in their original packaging.
Q: How do I start a return?
To initiate a return, simply contact our customer support team at [support email]. We will guide you through the process and provide a return label if applicable.
Q: Are there any items that cannot be returned?
For hygiene reasons, socks cannot be returned once they’ve been worn or removed from the original packaging. Bed sheets and towels must also remain unused and unwashed for returns.
Q: Can I exchange my items?
Yes, we offer exchanges for different sizes, colors, or products within the same category (socks, bed sheets, towels). Contact us to arrange an exchange within 30 days of purchase.
Q: How long does it take to process a refund?
Once we receive your returned items, it typically takes 5-7 business days to process the refund. The amount will be credited back to your original payment method.
Q: Do I have to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the item arrived damaged or defective. We will provide a prepaid label for faulty products.
Q: What should I do if I received a damaged or defective item?
We sincerely apologize for any inconvenience. If your socks, bed sheets, or towels arrive damaged or defective, please contact us within 7 days of receiving your order. We’ll arrange a replacement or a full refund.
Q: Can I return a sale item?
Sale items can only be returned if they are defective or damaged upon arrival. Unfortunately, we cannot accept returns for clearance or final sale items.
Q: How do I track my return?
Once your return is processed, we’ll send you a confirmation email with the tracking details so you can monitor the return shipment.